Terms and Conditions

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Newsletter

Shop our Categories:

Why Shop Curasanas?

* Best Product Design:

  • Functional, user-friendly
  • Clinically supportive
  • Comfortable, uplifting and distinctly appealing
Experience why our wearable get-well wishes offer the best recovery wear solution around. >
 
Curasanas: Wear. Care. Share.

Newsletter

Terms and Conditions

Thank you for visiting Curasanas.com, an online store provided by Pepona LLC, d/b/a “Curasanas”. We hope your experience on our web site (the “Site”) is a positive one.  Please review the below terms and conditions that govern your use of our site and purchases from us.  Please be aware that your use of our site and submission of orders constitutes your agreement to these terms.  We may revise this agreement at any time, and you should visit this page periodically to review the terms of your use.  Should you have any questions concerning any of our policies, please contact us here.

Copyright
This Site is expressly owned and operated by Curasanas. Unless otherwise noted, all design and content appearing on Curasanas.com are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Curasanas. All worldwide rights are reserved.  Use of such exclusive properties without prior written consent by Curasanas specifically authorizing such use is strictly prohibited and is in violation of United States copyright laws.
Limitation of Liability
Curasanas does not warrant that the function or operation of this web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements.  As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk.  Curasanas shall not be liable for damages of any kind related to your use of or inability to access this website.  Moreover, Curasanas shall not be held liable for any accidents resulting in injury that involve products sold on the Site.
Accuracy of Information
The products displayed at the Site are available through Curasanas in the United States while supplies last and the prices displayed at the Site are in US dollars.  We endeavor to present the most recent, most accurate, and most reliable information on our web site at all times.  However, there may be occasions when some of the information on our web site may contain unintentional inaccuracies.  We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied, including but not limited to the implied warranties or merchantability, fitness for a particular purpose and non-infringement. By your use of the site, you acknowledge that you are using the site at your own risk.  We reserve the right to amend errors or to update Site content like product information, availability, pricing or estimated delivery times at any time without prior notice.  Curasanas also reserves the right to refuse or cancel any orders affected by inaccuracies and, if a credit card charge has been processed, a refund will be issued.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Promotions
Curasanas will run promotions on from time to time. Unless explicitly stated in promotional communications or our website, promotional offers may not be combined. Only one coupon is allowed per order.  All sale items are final sale.
Indemnification
You agree to indemnify, defend, and hold harmless Curasanas, its owner, employees, and agents from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Privacy Policy
We will not share or sell your personal information with third parties for any reason—ever.
Please note that our operating policies may change from time to time. Please read this page for our current policies.

Shipping Policy

 
For your ease and convenience. we are pleased to offer flat shipping & handling rates irrespective of quantity ordered or location in the US. In-stock orders received before 1 pm EST will be processed and shipped the same business day.

 

Shipping Choices Flat Fee Charged Timing to receive, after order has been processed and shipped
Standard Shipping

$6.95 if product order total <$50

$11.95 flat fee if product order total >$50

Up to 5-7 business days, very often sooner
Express Shipping $29.95 Overnight if order is placed before 1 pm EST Mon-Thurs.
Orders placed on Friday before 1 pm EST will arrive in one business day, on Monday.
Similarly, orders placed after 1 pm EST Friday and through the weekend will be processed on Monday and will arrive in one business day, on Tuesday.

Unfortunately, we do not currently ship orders outside of the US.  Please contact us if you have questions.

Incorrect Shipping Information
If a package is returned to Curasanas due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Curasanas is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages
Curasanas is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Curasanas will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Ordering and Payment

 

We accept the following methods of payment: Visa, MasterCard and American Express, all via PayPal (which permits payment by checking/debit card as well). Payment is processed at the time of order (you will automatically be transferred to their site from our Checkout). Paypal is our secure payments provider but you do not need to have a Paypal account to pay as a guest by a credit or debit card. Orders placed with Curasanas are completely secure and our customer information is kept private.

Taxes will be assessed on product and shipping charges for customers located in the state of NJ, where our company, Pepona LLC, is based. These charges will be shown during Checkout and included in the Total Order Charges for which your order is processed.

Upon completing the order process on both our site and PayPal, you will be sent a confirmation of your order request to the email address you provided.  Our payments processor, PayPal, will separately email you a receipt reflecting your completed payment. Last, you will receive a final notification email when your order actually ships which will include package tracking information. Note that your physical order will include a packing list inside but with no pricing so you can also ship any item(s) to an alternate address as a gift (note: one address per order).

Unless a coupon code is specified as required, any advertised discounts and sale prices are automatically calculated at checkout. Discount codes are valid only when entered on the website before an order is submitted and unfortunately cannot be honored afterwards.


Return/Exchange Policy

30 Day Return Policy
We are happy to process a refund on any regularly priced products as long as they meet a few conditions.  All returns must be postmarked within 30 daysof package receipt and must be in new, unused, and unwashed condition.  Tracking/insuring your return shipment is advisable.

 

  • To return, please include with the item your packing slip/receipt or a brief note with your order details (it can be helpful for us to understand the reason for return but it is not required) and best email/phone to contact you if necessary. Then just drop it back in the mail to us at: Pepona, LLC (Curasanas) c/o Xpert Fulfillment Inc. 8160 Cadillac Highway Benzonia, MI 49616. Please allow time for processing.

When your items are received and verified to be in new condition, we will issue a store credit for the amount of the merchandise returned.  Shipping fees will not be credited (unless the return is a result of our error or damaged merchandise).  We cannot be responsible for returns lost in transit.

All sale items are final sale.

Exchanges
When we mail your exchanged item(s), there is no shipping charge. However, we require that you pay postage to return any item(s) you already purchased.  Any items for exchange must be shipped to us within 30 days of purchase, unworn and unwashed, with the original packaging.  Please contact us herein advance to ensure the exact size/color of the desired item is in stock to avoid delay. Tracking/insuring your return shipment is advisable.

 

  • To exchange, please include with the item your packing slip/receipt or a brief note with your order details plus the item/size/color for which you would like to exchange your item and the best email/phone to contact you if necessary, and mail to us at: Pepona, LLC (Curasanas) c/o Xpert Fulfillment Inc. 8160 Cadillac Highway Benzonia, MI 49616.

We are mindful of your need and will try to get your exchange item(s) out as soon as possible upon receiving your return (you might consider paying for express delivery of your exchanged item if needed). Depending on what case applies, we will refund the price difference if you ultimately choose a less expensive item, or require extra payment to match the price of a more expensive one.

Wholesale Policy

 
Curasanas offers an exciting wholesale program with merchandising support.  Larger bulk orders can be customized with your own color combinations and/or monogrammed with your logo.If you represent a store or gift shop interested in carrying our products or a hospital or other type of treatment facility or doctor’s office interested in a bulk order, please contact us here to open up a wholesale account or set up an appointment to discuss.

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