Customer Service

Shop our Categories:

Why Shop Curasanas?

* Best Product Design:

  • Functional, user-friendly
  • Clinically supportive
  • Comfortable, uplifting and distinctly appealing
Experience why our wearable get-well wishes offer the best recovery wear solution around. >
 
Curasanas: Wear. Care. Share.

Newsletter

Shop our Categories:

Why Shop Curasanas?

* Best Product Design:

  • Functional, user-friendly
  • Clinically supportive
  • Comfortable, uplifting and distinctly appealing
Experience why our wearable get-well wishes offer the best recovery wear solution around. >
 
Curasanas: Wear. Care. Share.

Newsletter

Customer Service

We strive to deliver best-in-class service. We hope your experience shopping Curasanas.com is so positive that you return and also share our site with family, friends and colleagues.

In this section, you will find information on buying Curasanas™. As our policies may change from time to time, please reference this page for current information. If after reviewing this page you still have questions, please contact us here.

Thank you for shopping Curasanas; we appreciate your business!

Shipping Choices, Simple Fees and Speedy Turnaround Time

 

For your ease and convenience. we are pleased to offer simplified total shipping & handling rates irrespective of location within the 48 contiguous US. For Standard delivery, you will be charged $8.95 for orders totalling less than $75 (before any tax/discount) or $15.95 flat fee if the ordered product total exceeds $75 before taxes/discounts. 

In-stock orders received before 12 pm EST will be processed and shipped the SAME business day.

Shipping Choices Total Fee Charged Timing to receive, after order
has been processed and shipped
Standard Shipping

$8.95 if ordered product total <$75

$15.95 flat fee if product total >$75 

Up to 5-7 business days, often sooner 
Express Shipping $50 flat fee Within 1-2 business days guaranteed if placed before 12 pm EST Monday - Friday.

Unfortunately, we do not currently ship orders outside of the US.  Please contact us if you have questions.

NOTE

* Our shipping charges are calculated based on the merchandise total before any taxes or discounts.

* Above shipping charges apply to normal site orders shipping within the 48 contiguous United States only; for others, added fees may apply.

* During severe weather conditions or other natural disasters as well as over national holidays, delivery times may be delayed.

* If your express shipment cost significantly exceeds the $50 flat fee, you will be responsible for the overcharge. We will make every attempt to contact you via e-mail in the time allowed to advise you of the actual charges or work with you towards some alternative prior to express shipping your package.

Ordering and Payment

 

Accepted methods of payment: Curasanas accepts Visa, MasterCard, Discover and American Express credit card payments.  For your convenience, we also accept payment via PayPal, which additionally permits payment by checking/debit card. Payment is processed at the time of order and you will receive confirmation emails when the payment is processed and your order is confirmed.  Orders placed with Curasanas are completely secure and our customer information is kept private.  Note that for PayPal payments, you will be automatically transferred to the PayPal site from our Checkout, and returned once the transaction is completed.

Taxes: Standard 7% is assessed on product and shipping charges for customers located in NJ, where our company is based. These charges will be shown during Checkout and included in the Total Order Charges processed.

Communication: Upon completing the order process, you will be sent a confirmation of your completed payment and order request to the email address you provided.  You will receive a final notification email when your order actually ships which will include package tracking information. Note that your physical order will include a packing list inside but with no pricing so you can also ship any item(s) to an alternate address as a gift (note: one address per order).

Unless a voucher/discount code is specified as required, any advertised discounts and sale prices are automatically calculated at checkout. Discounts are valid only when voucher codes are correctly entered in the indicated voucher field when an order is submitted and unfortunately cannot be honored afterwards.


30 Day Return/Exchange Policy

We are happy to process a refund on any regularly priced products as long as they meet a few conditions.  All returns must be postmarked within 30 days of package receipt and must be in new, unused, and unwashed condition.  Tracking/insuring your return shipment is advisable.

  • To return, please include with the item your packing slip/receipt or a brief note with your order details (it can be helpful for us to understand the reason for return but it is not required) and best email/phone to contact you if necessary. Then just drop it back in the mail to us at: Pepona, LLC (Curasanas) c/o Xpert Fulfillment Inc. 8160 Cadillac Highway Benzonia, MI 49616. Please allow time for processing.

When your items are received and verified to be in new condition, we will issue a store credit for the amount of the merchandise returned.  Shipping fees will not be credited (unless the return is a result of our error or damaged merchandise).  We cannot be responsible for returns lost in transit.

All sale items are final sale (no returns or exchanges can be accepted on these).

Incorrect Shipping Info/ Lost Packages
Wherever possible, Curasanas will make every attempt to coordinate with the customer on mistaken orders. If a package is returned to Curasanas due to an incorrect shipping address provided by a customer, however, the customer will need to be charged return shipping and redelivery costs. Curasanas also can’t be responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Unfortunately, refunds or credits can’t be issued for such orders and any replacement would have to be a new order.
Exchanges

When we mail your exchanged item(s), there is no shipping charge. However, we require that you pay postage to return any item(s) you already purchased. Any items for exchange must be shipped to us within 30 days of purchase, unworn and unwashed. Please contact us here in advance to ensure the exact size/color of the desired item is in stock to avoid delay. Tracking/insuring your return shipment is advisable.

  • To exchange, please include with the item your packing slip/receipt or a brief note with your order details plus the item/size/color for which you would like to exchange your item and the best email/phone to contact you if necessary, and mail to us at: Pepona, LLC (Curasanas) c/o Xpert Fulfillment Inc. 8160 Cadillac Highway Benzonia, MI 49616.

We are mindful of your need and will try to get your exchange item(s) out as soon as possible upon receiving your return (you might consider paying for express delivery of your exchanged item). Depending on what case applies, we will refund the price difference if you ultimately choose a less expensive item, or require extra payment to match the price of a more expensive one.

Sizing

 
No more battling a too-small or too-big gown. Curasanas come in multiple sizes and are cut quite roomy. Since our designs are unisex, our sizing guidelines include size equivalents for both male and female customers (maternity patients, like others, should gauge based on their current size, but, considering the sizes range and you'll probably want to wear the gown after for nursing, the size you need to order may not differ too much).  The cut of our hospital wear is pretty generous, but we suggest that you size up if you have serious doubt.  Ultimately, a larger size Curasanas will still offer more comfort and fit than the standard issue one-size-fits-all hospital gown.

 

Approved Use in Hospitals

 
Nurses and doctors helped us develop Curasanas’ specific garment features. Feedback collected from medical staff, independent patient advisory panels and actual users agree that our patient wear is better than the traditional hospital gowns provided for recovery.Medical staff appreciates having complete or partial as well as immediate access to the body while supporting unbroken sterile lines and making their care easier. Curasanas’ children’s hospital clothes are made in flame resistant fabric as required by law (but with the highest cotton-content blend available, so super breathable and comfy!).

 

We have never had a customer unable to wear their Curasanas. That said, if you are concerned, we encourage you to check with your doctor and hospital. The fact is, since a large proportion of patients’ recoveries occurs at home, customers get great use rehabilitating in their Curasanas in the weeks or months to follow outside the hospital as well.

What kind of patients/situations are Curasanas suitable for?

 
In-hospital or at-home recovery after in-patient or outpatient surgery or treatments A practical get-well gift as well as useful to pack in the hospital bag for yourself.
Maternity patients consider useful long after delivery for breastfeeding Easier and more discreet to nurse in and cute enough for pictures.
Individuals in assisted living, nursing homes or hospice Cheering for patient while more functional for daily care.
Patients recovering from plastic surgery, mastectomy, or gastric bypass, undergoing cancer or chronic treatment, or requiring telemetry monitoring Discreet, internal pocket keeps drains, pumps, monitors etc hidden without stressing incisions; promotes freedom of movement.
Exam gowns in doctor’s offices, radiology, etc. No metal for scans, more comfortable as patients wait or change offices.
Patients undergoing chemotherapy, radiation, dialysis, etc or monitoring Easiest access to porta-cath, EKG lead placement, etc without undressing.
Patients bigger in size or in casts or requiring wound care, dressing changes, etc. Roomy with a boxy yet still flattering cut. Can accommodate large casts or dressing or be adapted/expanded without sacrificing modesty or access. Functional for physical therapy or rehabilitation.
Code situations A single strong pull to the front of the gown will expose the entire chest for placement of lead and paddles. No need to lose time moving patient or cut away gown.
Children Our hospital gown is flame resistant as per children’s sleepwear regulations while also breathable and comfy, not to mention fun and cheerful for our most vulnerable customers.

Wholesale Policy

 
Curasanas offers an exciting wholesale program.  Larger bulk orders can even be customized with your own color combinations and/or monogrammed with your logo for an added fee.If you represent a store or gift shop interested in carrying our products or a hospital or other type of treatment facility or doctor’s office interested in a bulk order, please contact us here to open up a wholesale account or set up an appointment to discuss.

 

For questions not addressed by any of the above…

 

Share this page via: